Contact · Support · Refunds
Contact us — one inbox, one business day, three languages
Everything goes through [email protected]. One inbox, no phone tag, no contact form lottery. Pick the category that fits your question below and the right subject line gets prefilled for you.
Pick the category that fits
Each link below opens your email app with the right subject already filled in. That helps us figure out who on the team should pick it up and reply faster.
Refund request
You placed an order and want to cancel it. Time window and conditions are on our Refund Policy page.
Technical problem
Your licence didn't get recognised, the selfie verification failed, the PDF won't download, or something else broke during the order.
Billing or payment
Card was charged but no PDF arrived; duplicate charge; question about how long the plan lasts; bank dispute about a charge.
Privacy / GDPR
You want to know what we hold on you, request deletion, get a copy of your data, or anything else about privacy.
Press or partnerships
A journalist wanting a quote, a partner pitching an integration, a travel blog suggesting a collaboration, or an affiliate-program enquiry.
General question
Anything that doesn't fit the categories above. We read every message and pass it on to the right person ourselves.
One inbox for everything
[email protected]
Typical reply time
Within 1 business day (Mon–Fri)
We reply in
English · Русский · Español
Team time zone
CET (UTC+1 / +2 DST)
There's no contact form on this site — and that's on purpose. Email is easier: you can search it in your own inbox, forward it or keep it as a written record of the exchange. We don't offer phone support either — most issues get sorted in one or two emails.
What to put in your message
These details make it much quicker to sort out. Skip anything that doesn't apply to your case.
Order ID (if you have one)
You'll find it in the Gumroad or NOWPayments confirmation email — it's a 6–8 character code at the start.
Email you used at checkout
That's how we look up your order. If it's easier for you to write from a different address, just say so in the email.
What you did and what happened
Step-by-step works best. If the question relates to a specific country (Italy, Vietnam, etc.), mention it.
Screenshot of the error
Attach it to the email. If personal details appear in the image, crop them out.
Which plan you bought
1 year ($35) · 3 years ($45) · 5 years ($55).
What we cannot help with
We are a private service that issues a multilingual translation companion for your driving licence. If your question is from a nearby but different area, it's worth going straight to the right place.
Visa, entry or immigration questions
Contact the embassy or consulate of the country you're travelling to. We can't assess visa eligibility.
Getting or renewing an official government IDP
Contact the authorised issuer in your home country: AAA / AATA in the US, PayPoint in the UK, РОСАВТОКЛУБ in Russia, ADAC in Germany.
Replacing a lost or expired domestic licence
That one goes to your DMV / DVLA / equivalent national authority. To create the IDP Companion we need your domestic licence to be valid.
Country-specific legal advice
We publish honest destination guides but can't give legal advice. For specific questions, contact a lawyer in the destination country.
Before you email — try these first
A lot of questions already have answers waiting. If one of these pages handles yours, great. If not, the email isn't going anywhere.
FAQ — 28 honest answers
Pricing, refunds, languages, where IDP Companion works (and where it doesn't), account questions and more.
Read the FAQHow it works — 5 steps
Full step-by-step of the process: licence recognition, selfie verification, payment options and how long we keep your data.
Read the walkthroughRefund policy
When you can get a refund, on what conditions and how the process works. Most refund questions are answered here.
Read the policy